Refund and Returns Policy

We want you to be happy with every order. If something isn’t right, we’ll make it right — here’s exactly how it works.

Our 30-day guarantee

If you’re not satisfied with your purchase, you can request a return or refund within 30 days of delivery. Just email us at help@quiztacostore.com with your order number and what went wrong, and we’ll take it from there.

Items that arrive damaged, faulty, or wrong

If your item arrives damaged, defective, or you received the wrong product, you don’t need to send anything back in most cases. Email us within 30 days of delivery with:

• Your order number
• A photo or short video of the issue

Once we confirm it, we’ll send a free replacement or issue a full refund — your choice. We cover all costs for damaged, faulty, or incorrect items.

Change-of-mind returns

If you simply changed your mind, you can still return the item within 30 days of delivery, as long as it is:

• Unused and in its original condition
• In the original packaging where possible

For change-of-mind returns, the customer is responsible for return shipping costs. Once we receive and inspect the item, we’ll issue your refund.

How refunds work

• Approved refunds are issued to your original payment method.
• Refunds typically appear within 5–10 business days of us approving the return (your bank may take a little longer to display it).
• Original shipping charges, if any, are non-refundable except where the item was damaged, faulty, or incorrect.

How to start a return

1. Email help@quiztacostore.com with your order number and reason.
2. We’ll reply within 1–2 business days with instructions (and a return address if the item needs to be sent back).
3. Ship the item back if required, and let us know the tracking number.
4. Once received and inspected, we process your refund or replacement.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. Once an order has shipped, it falls under our standard returns process above.

Items we can’t accept

For hygiene and safety reasons, we can’t accept returns on items that have been used beyond what’s needed to inspect them, or items returned without prior contact. Please email us first — we’re reasonable, and we’d rather sort it out with you directly.

Questions?

We’re real people and happy to help. Email help@quiztacostore.com and we’ll get back to you within 1–2 business days.